We have received letters from our guests that share special moments, kind words of praise, and suggestions that have helped us improve our service. We will continue to share new letters with you on this page and throughout the site. We depend on your feedback to ensure that we are providing the highest level of service possible... keep it coming!
September 6th, 2006 Sammy Russo
Feedback was sent to Roxanne in our Walnut Creek office by John W. from San Francisco, Ca. John joined us on one of our extreme Cherry Creek rafting adventures.
Dear Roxanne,
Cherry Creek lived up to all the superlatives we had heard. It was a great trip from start to finish. Particular credit to Adam Walker, our guide. His skill, his knowledge of the course, and his calm demeanor made the experience as thrilling and rewarding as it was. As usual, the entire A-O crew was first rate, friendly and helpful. We were the only commercial boat of five. The others were all A-O guides, so we could not have felt more secure the entire way.
Lola describes the experience as “transcendent and transformative,” to which I add “way cool.” (She reads more than I do.)
Thanks for a great ride.
John W.
Posted in From Cherry Creek | No Comments »
July 27th, 2000 Sammy Russo
This feedback about guide Noah Nash and the Cherry Creek Crew came from Deanna T. I quote Deanna here, “It’s long, but I think it’s worth the read.”
I enjoyed yet another phenomenal trip with AO, this time being Cherry Creek. The Creek guides are truly top notch in the industry. The years of experience behind their belts is quite apparent in their professional guiding style, with focus being on the safety of their guests so that all can enjoy a superb time down the river. They supplement the guests’ positive experience with their wonderful senses of humor and interesting tidbits of information about the natural and geological features of the local area.
Several years ago, I had a horrifying experience in rafting with another (well-known) rafting company. As a result of being on a boat with an unprofessional guide whose last concern was the safety of his guests, came home with a fractured shin, deep tissue contusions, and a newly-formed fear of rivers and rafting. I would never raft with that company again, based solely upon that experience. I lost faith in them and would never raft with them again. I have discouraged others from rafting with them as well.
This is when I stumbled upon AO one day while surfing the net. I researched the company, and after discovering a plethora of positive things about them, decided to revisit rafting again. The high skill set and conservatism the AO guides display over and over again helped me overcome my fear of rafting and restored my confidence in rafting guides. Your company is, hands-down, the creme-de-la-creme of the rafting industry. You should be proud of such a team of gifted men and women. Thank you!”
I also wanted to say a few words about Noah Nash. Please share this with Gregg and Scott. Although all your guides are incredibly talented, Noah is, in my opinion, the best of the best. And in speaking with some other fellow guests over the years, I’ve learned that my opinions are shared. Noah, being a veteran of AO now, truly exemplifies what being a professional river guide is all about. His conservative approach on the river is always appreciated, with his main concern being the safety of his guests. He guides with finesse and displays a high level of professionalism. He is extremely knowledgeable and educates his guests not only on technique, but on the natural history and geology of the area as well, all along with a refreshing sense of humor. He is an incredibly hard worker, barely even sitting down to take a bite to eat or a drink of water, just to make sure everything is done properly and on time. His passion for what he does is exhilarating and I’m sure, inspirational to the newer guides. Thank you for having such a wonderful individual on your team.
Deanna T.
Posted in From Cherry Creek | No Comments »
July 27th, 2000 Sammy Russo
This feedback comes from Jack M. of Woodstock, MD. Jack joined us on one of our new Tuolumne / Cherry Creek Combo Trips.
The rafting was amazing. Adam and his crew were wonderfully proficient. He made us sufficiently prepared for the rigors of the adventure. It was one of the most excitingly enjoyable activities of my and my stepsons lives. The food was fine and the staff really relished the endeavor. If I can manage to get out there next year,we would love to do it again. It would be especially nice if fellow rafter Jim was along. The Lower / Upper combo trip that we inadvertently obtained was a great fit. Thanks again and keep me posted for the future.
Posted in From Cherry Creek, From the Tuolumne River | No Comments »
July 17th, 2000 Sammy Russo
Feedback was sent to Brian in out Walnut Creek office from Chris D of Irvine, CA. Chris joined us on one of our new Tuolumne / Cherry Creek Combo Trips.
Brian:
I am happy to report that our group had an amazing time on both the Tuolumne and Cherry Creek rafting trips. Your guides were top-notch, your food first class, and the rivers were spectacular. Everyone in the group was really impressed by the AO experience, and I will be highly recommending this trip and AO Rafting to all my friends and family.
Some highlights in particular:
From the first 5 minutes of the trip your guides knew all the guest’s names, and at every opportunity the guides were integrating with the guests, adding additional information about the surroundings, and even giving impromptu geology lessons.
The river can be dangerous! At no time, however, did I feel that I was in anything but the best of hands, as our equipment was excellent and the guides’ knowledge of the river and skill in navigating the rapids were exceptional.
It’s the little things that matter: snacks while the guides are preparing the food, cold sodas waiting for you at take-out, having the boats rigged and ready to go when the guest arrive at the launch. Again, at every turn I felt pampered by the AO experience.
Thank you again for a wonderful rafting experience.
In response to your question about swimmers: yes, we had two on the Cherry Creek run, and yes, it was exciting getting them back into the boat in time before we headed over the next drop. Thrilling!
Please give our best regards to our guides: Danny, Adam, Noah, Brad, Matt, and Lindsey.
They all were phenomenal!
Warmest regards,
Chris D.
Posted in From Cherry Creek, From the Tuolumne River | No Comments »